In today’s media savvy society, reputation is more important than ever. Client testimonials are key, as unhappy customers can wreck a company’s reputation with a single tweet. So it is clear why satisfied customers are the best business strategy, especially in an industry that is reliant on word-of-mouth above all.
Client recommendations are essential, with happy customers being the most effective form of advertising. In the case of Mr and Mrs Jack and Marian Mendez-Da-Costa, the above couldn’t be more accurate.
Having decided to downsize, The Mendez-Da-Costa’s needed to sell their extensive five bedroom house located in Stanmore which had been their family home for years. They initially approached Preston Bennett’s Residential team mid 2014 to value their property before putting it on the market in January 2015. The decision to sell was influenced by an upcoming development that Preston Bennett’s New Homes team was marketing.
“We were specifically looking for a three bedroom ground floor apartment and when we saw Saxby Court advertised on Rightmove it appeared to fulfill all our requirements. It was suitable from both a size and budget perspective, and we ultimately decided that we wanted Preston Bennett to handle both sides of our transaction,” comments Mrs Mendez-Da-Costa. “Things got moving very quickly on the sale of our house but unfortunately the chain fell through on the initial offer which was due to exchange mid-January. Darren and Daniel from the Residential team successfully rearranged the sale in early March much to our relief and we simultaneously exchanged and completed two months later. During that time, Simon and Mark in the New Homes department worked tirelessly on our behalf to ensure that we didn’t lose our desired plot at Saxby Court. Along with the developer, Giles Homes, everyone involved throughout the process ensured that the result was positive.”
The couple moved into their new home in May of this year and couldn’t be happier. Created by Giles Homes, Saxby Court is an exclusive development consisting of just nine luxury apartments set within landscaped communal grounds. Situated on Aldenham Road, and conveniently located a few minutes from Bushey Station, Saxby Court is the developer’s most recent success story.
Earlier this month, the NHBC presented Giles Murphy, Site Manager and Managing Director of Giles Homes, with a Pride in the Job 2015 award. Shortlisted from over 15,000 site managers across the UK, the award is presented to select site managers who have demonstrated the highest standards in house-building. This is the second such distinction for Giles Homes, having received the same award in 2013 for its Canterbury Court, Harrow Road, Sudbury development.
The award is a welcome confirmation of the company’s dedication to its clients. “Since our inception, we have been committed to building quality properties. I make it my personal responsibility to ensure that every home we build includes excellent specification and is completed to the highest possible standard,” comments Giles Murphy.
A statement that can be confirmed by satisfied buyers. “We had an excellent rapport with Giles from the start of the process. He was incredibly hands on throughout and was at every site meeting. Not only did he listen to our concerns, he ultimately ensured that all our requirements were met,” says Mrs Mendez-Da-Costa. “His attention to detail is second to none and the specification throughout the development is truly impressive. Giles went above and beyond for us and ensured that our flat was personalised to our taste. We were so impressed throughout the entire process! So are our friends - they keep asking us where and when the next Giles Homes development will be built,” she concludes.
For more information on upcoming developments by Giles Homes please contact Preston Bennett on 020 8954 8626, email firstname.lastname@example.org or visit www.prestonbennett.co.uk. Alternatively visit www.gileshomes.co.uk
Caption (left to right): Simon Dalton (Preston Bennett New Homes); Mark Johnson (Preston Bennett New Homes); Mrs Marian and Mr Jack Mendez-Da-Costa (homeowners); Giles Murphy (Giles Homes); Daniel Harris (Preston Bennett Residential); Darren Isaacs (Preston Bennett Residential)