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Take good care of our block...
20th Feb 2012
When June Blair felt that she had given as much as she could as a Director of 15-years standing on her apartment block Management Committee, she needed to find a company that would take on the task at ‘Langworthy’ in Hatch End.
So she set about the challenge of finding a management company that would take over the role of commissioning, supervising, coordinating and monitoring all these necessary communal services that the residents of the 14 apartments were used to.
“We have all come to expect a certain high standard of service for buildings and garden maintenance, cleaning of the common areas, window cleaning, etc. Fortunately I knew Robert Stone and his firm’s expansion into offering a block management service came just at the right time,” said June.
Preston Bennett & Stone, Stanmore’s premier lettings and management company, had joined forces with block management specialists, Red Rock.
“Red Rock PBS is committed to providing a quality, professional service - totally transparent and at a reasonable cost that is designed to deliver vital peace of mind,” said Director, Robert Stone.
They are setting new service initiatives including undertaking regular site visits plus immediate return of calls and e-mails, knowing that the best way to deal with a potential issue is to prevent it from happening in the first place. In addition, a dedicated Property Manager is allocated to each site that they manage - chasing the cleaners, gardeners and maintenance teams to make sure the property is always looking its best.
“I was happy to award the management contract to Red Rock PBS as they were also able to show us that savings could be made on accountancy and insurance charges, which only meant a much smaller- than-expected uplift of management charges.
Accreditation by the Association of Residential Management Agents (ARMA)
We are now fully certified members of ARMA – the only body in England and Wales to focus exclusively on matters relating to the management of residential leasehold blocks of flats – with particular emphasis on their Code of Best Practice.
This is a resounding endorsement of our standard of client care and the professionalism adopted by whole of the Red Rock PB & S team, which has been reflected by our gaining many new local contracts including: Sutton Court, Watford (11 flats); The Arc, Stanmore (9); Paveley Court, Mill Hill (34); Woolrych Court, Watford (11) and Aldenham Square, Bushey (47).